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Shipping Terms & Conditions

Most orders ship within 24 hours of being placed Monday - Friday. Orders placed over the weekend will typically ship on Monday. We ship from Downtown Los Angeles, CA 90015.

United States Shipping Terms & Conditions

Free Economy Shipping (5-10 business days)

Economy shipping transit time ranges between 5-10 business days. No Saturday delivery. Possible shipping methods include UPS SurePost, UPS Ground, USPS First Class Mail and USPS Priority Mail.

We offer free economy shipping within the United States on orders over $50.

  • Orders placed before 11:00 AM (PST) (subject to stock and availability) will ship the same day and all orders placed after 11:00 AM (PST) will leave our warehouse the next business day.

United States Postal Service (USPS)

Shipping rates are calculated by USPS during checkout. Available USPS shipping rates are based on your order's weight and include First-Class Mail Parcel and USPS Priority.

  • Orders placed before 11:00 AM (PST) (subject to stock and availability) will ship the same day and all orders placed after 11:00 AM (PST) will leave our warehouse the next business day.  
  • In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee.

United Parcel Service (UPS)

Shipping rates are calculated by UPS during checkout. Available UPS shipping rates are based on your order's contents and weight and include UPS Ground, UPS Next Day Air Saver, UPS Second Day Air, UPS Three-Day Select.

  • UPS Ground orders placed before 11:00 AM (PST) (subject to stock and availability) will ship the same day and all orders placed after 11:00 AM (PST) will leave our warehouse the next business day.
  • UPS expedited orders placed before 2:00 PM (PST) (subject to stock and availability) will ship the same day and all orders placed after 2:00 PM (PST) will leave our warehouse the next business day.

Delivery Details

Weekend Delivery

USPS does not deliver on Sundays and UPS does not deliver on Saturday or Sunday.

Saturday and Sunday are excluded from the estimated transit time calculation. For example: A package shipped UPS Next Air Saver shipping on Friday would be delivered the next business day, Monday.

No Delivery on National Holidays

UPS and USPS do not deliver on national holidays such as the 4th of July, Thanksgiving, Christmas Day, New Year's Day just to name a few. If a national holiday is between your order date and the anticipated arrival date of your package, please expect your package a day later.

PO Boxes, APO

UPS does not offer shipping to P.O. Boxes or APO addresses, so we use USPS to ship to these destinations. Restrictions apply.

International Shipping Terms & Conditions

 

  • All orders are processed in US dollars at the most recent exchange rate available. 
  • Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.
  • International Orders may require 3-5 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment.
  • Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer.

Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Some brands may not be shipped to certain destinations due to manufacturer restrictions. If you have selected an item that cannot be shipped internationally we will inform you in the checkout process on our store. If you are visiting the US we can ship any product to your hotel or any UPS store for pickup.

Transit Times

Estimated shipping transit times will calculate for you upon checkout. 

  • USPS First-Class Package International Service - Using First Class Mail International, deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.
  • USPS Priority Mail International - 6-10 Business Days for many countries.  Actual number of days may vary based on origin, destination, and customs delays.
  • USPS Priority Mail Express International - 3-5 Business Days for many countries.  Actual number of days may vary based on origin, destination, and customs delays.

International Returns

  • Customer is responsible for all back and forth shipping and brokerage charges for returns.
  • International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees.
  • Customer is responsible for any applicable brokerage or customs charges. Any items shipped COD or having additional brokerage fees that are charged to Amputee Store upon delivery will be rejected.

To place an international order, please add the items you are interested in to your shopping cart and utilize our standard checkout to place your order. Shipping costs and an estimated timeline will be calculated for your review prior to completing checkout.

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